Customer-oriented service culture


Who it’s for:  

  • Employees working in the field of face-to-face service;
  • Employees working in Call Centers;
  • Group leaders working in the service field;
  • Employees of the requests and complaints analysis group (back-office).


1 full day or 2 days per half a day


  • Concept of quality
  • Communication skills
  • Questioning techniques
  • Customer types
  • Service standards
  • Customer satisfaction
  • Classification of risks
  • Requests and complaints