Customer-oriented service culture

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Who it’s for:

Employees working in the field of face-to-face service;
Employees working in Call Centers;
Group leaders working in the service field;
Employees of the requests and complaints analysis group (back-office).

Duration:

1 full day or 2 days per half a day

Content:

Concept of quality
Communication skills
Questioning techniques
Customer types
Service standards
Customer satisfaction
Classification of risks
Requests and complaints